1. Scope
This Privacy Policy applies to BetPro Exchange App, its virtual wallet features, support experience, and related website pages. It does not govern an independent third-party application or service. Those providers have their own terms and privacy practices.
2. Information we collect
Information you provide
- Account and profile details, such as your name, phone number, email address, username, and authentication information.
- Information submitted when connecting a supported service or requesting help.
- Information submitted through our account-deletion form, including your name, account identifier, preferred contact details, and optional reason.
- Support messages, uploaded attachments, and feedback you choose to send.
Information generated through use
- Virtual wallet balances, virtual-credit activity, and transaction history.
- Account events such as sign-in, profile changes, and account requests.
- Device, app, diagnostic, security, and notification-token information needed to operate and protect the service.
Information from supported services
When you connect a supported third-party application, we may receive identifiers, status information, balance data, or activity records needed to provide the connection you request.
3. How we use information
- Provide and maintain your account and virtual wallet experience.
- Display virtual balances and keep clear records of virtual-credit activity.
- Authenticate users, prevent unauthorized access, and investigate misuse.
- Connect the app with supported third-party services at your direction.
- Respond to support, data access, correction, and deletion requests.
- Send service-related messages and notifications where enabled.
- Diagnose errors, measure reliability, and improve the app.
- Meet legal obligations and enforce our Terms & Conditions.
5. Data retention and security
We retain information only for as long as reasonably needed to provide the service, maintain required records, resolve disputes, prevent fraud or abuse, and comply with applicable law. Retention periods can vary by the type of data and reason it is held.
We use administrative, technical, and organizational safeguards designed to protect information. No system is completely secure, so we cannot guarantee absolute security.
6. Your choices and rights
Depending on applicable law, you may have the right to access, correct, download, restrict, object to, or request deletion of personal information. You can update certain profile information in the app, manage device notification settings, request a data copy from the Support screen, or submit our Account Deletion form.
We may need to verify your identity before completing a request. Some information may be retained where required or permitted by law, including for security, fraud prevention, dispute resolution, or recordkeeping.
7. Adults only
BetPro Exchange App is intended only for people aged 18 or older. We do not knowingly collect personal information from anyone under 18. If we learn that an underage person has provided personal information, we will take reasonable steps to delete it.
8. Changes and contact
We may update this policy to reflect changes in the service, our practices, or applicable law. The effective date at the top will show when the policy was last revised. Material changes may also be communicated in the app.
For privacy questions or requests, sign in to BetPro Exchange App and open Support. This lets our team verify the account connected with your request.